Hey Bhaji Privacy Policy — Our Commitment to Protecting Your Information

Hey Bhaji (heybhaji.com) is a licensed online gaming platform. We are committed to providing users in Bangladesh with a safe and entertaining gaming experience. This Privacy Policy applies to the Hey Bhaji website, mobile app, and all related services.

By registering with or using Hey Bhaji, you are considered to have agreed to this Privacy Policy. Please read it carefully before you start using our services.

This policy has been drafted in accordance with international data protection regulations and applicable laws in Bangladesh. We believe every user should have control over their own data, which is why Hey Bhaji is always committed to the highest level of transparency in how data is used.

Hey Bhaji collects only the information necessary to provide its services. Collecting unnecessary or excessive data is against our policy. Below is a detailed breakdown of the types of information we collect:

This information is collected when you directly contact Hey Bhaji, register, or use our services. Technical data collected automatically comes through cookies and log files, which are discussed in detail in the Cookies section below.

Hey Bhaji uses collected data exclusively for the purposes listed below. Use of data for any unauthorized purpose is strictly prohibited:

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect suspicious transactions and multiple accounts.
• Responsible Gaming: To monitor unusual gaming patterns and provide assistance.
• Service improvement: To analyze data and improve the overall user experience.
• Legal Obligations: To meet regulatory authority requirements.
• Promotional Communications: To inform you about bonuses and offers, with your consent.
• Customer Support: To resolve your issues quickly.

Hey Bhaji stores your information on secure servers. Retention periods vary depending on the type of data:

• Account Information: For a minimum of 5 years while the account is active and after it is closed.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• Technical Logs: Typically 90 days to 1 year.
• Customer Support Records: 3 years from the date of service.
• Marketing Preferences: Until the date you opt out.

Once the designated retention period ends, hey bhaji securely deletes or anonymizes your data. However, data may be retained beyond this period if required for legal or regulatory reasons.

Hey Bhaji does not sell your personal information to any third party. However, data may be shared in certain limited circumstances in order to deliver our services:

• Payment Processor: Required information is shared with bKash, Nagad, and Rocket to confirm payments.
• Game Provider: PG Soft, Pragmatic Play, Evolution, Jili — limited data may be shared for gameplay purposes.
• Law Enforcement: When required by a valid legal order or investigation.
• Fraud Prevention Services: To operate the anti-fraud system.
• Business Transfer: In the event of a merger or transfer of Hey Bhaji's business.

Hey Bhaji uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device. Hey Bhaji uses the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Anonymized data is collected to understand which sections of the site are used most.
• Marketing Cookies: To show you relevant advertisements — you may opt out of these at any time.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

Hey Bhaji uses industry-leading security technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Regular cybersecurity audits conducted by independent third parties.
• Data Masking: Stored sensitive data is kept in masked format.
• Staff Training: Only authorized personnel may access specific data.

Hey Bhaji believes you should have full control over your own data. You have the following rights:

To exercise any of these rights, email [email protected] or contact us via live chat. Hey Bhaji is obligated to respond within 30 business days.

Hey Bhaji strictly refrains from serving anyone under the age of 18. Collecting or storing data from minors is entirely against our policy.

• Age verification is mandatory at the time of registration.
• Hey Bhaji reserves the right to request proof of age at any time if there is reason for doubt.
• Any account created by a minor will be closed immediately.
• If you become aware that a minor is using Hey Bhaji, please let us know immediately.

Hey Bhaji reserves the right to update this Privacy Policy at any time. When significant changes are made:

• A notification will be sent to your registered email.
• A warning message will be displayed when you log in to the platform.
• The last updated date at the top of this page will be updated accordingly.

Continued use of hey bhaji following any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, concerns, or complaints regarding the Privacy Policy, please reach out to hey bhaji's dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Hey Bhaji website
• Response time: Usually within 24 hours, up to a maximum of 30 business days

We take every concern seriously and work to resolve issues promptly. Hey Bhaji's goal is to earn and maintain your trust.